Terms and Conditions

1.1 aera pilates aera pilates, established at Dijkcentrum 23, Roosendaal, registered with the Dutch Chamber of Commerce (KvK) under the applicable KvK number.

1.2 Participant Any natural person who uses or registers for classes, workshops or other services of aera pilates.

1.3 Agreement The agreement between aera pilates and the participant that comes into existence through the booking or purchase of a class, class card, workshop or other service.

1.4 Class Any Reformer Pilates class, private class, introductory class, workshop or other activity offered by aera pilates.

1.5 Booking system The official online booking and payment system used to book classes and process payments.

1.6 Class card A prepaid class credit that allows multiple classes to be booked during a specified period.

1.7 Single class A booking for one specific class on a pre-selected date and time.

1.8 Gift voucher A voucher issued by aera pilates that can be used for classes or products, in accordance with the conditions stated on it.

2.1 These terms and conditions apply to all agreements, bookings, classes, workshops, class cards, gift vouchers and other services of aera pilates.

2.2 By booking a class or purchasing a product, the participant declares to have taken note of these terms and conditions and to agree to them.

2.3 Deviations from these terms and conditions are only valid if confirmed in writing by aera pilates in advance.

2.4 If one or more provisions of these terms and conditions prove to be invalid or unenforceable, the remaining provisions will remain in full force. The provision in question will be replaced by a provision that reflects the original intent as closely as possible.

2.5 These terms and conditions are governed exclusively by Dutch law.

2.6 aera pilates reserves the right to change these terms and conditions. The most recent version is always available via the website and the booking system. Changes do not apply retroactively, unless the law provides otherwise.

3.1 An agreement is formed as soon as a participant makes a booking via the official booking system and payment has been successfully processed.

3.2 Without payment in full, there is no right to participate in a class or other activity.

3.3 aera pilates reserves the right to refuse a booking or participation where reasonable grounds exist, such as:

• failure to comply with these terms and conditions;
• unwanted or disrespectful behaviour;
• safety or health risks;
• payment arrears or misuse of the booking system.

3.4 The participant is responsible for correctly entering and keeping up to date their personal data.

4.1 aera pilates provides Reformer Pilates classes, private classes, introductory classes, workshops and other activities as listed on the website and in the booking system.

4.2 A regular group class lasts 45 minutes. A 15-minute changeover period is maintained between classes.

4.3 A group class consists of a maximum of 8 participants.

4.4 Classes are booked exclusively via the official booking system, unless aera pilates confirms otherwise in writing.

4.5 A booking is final once:

• the booking has been confirmed;
• payment has been received;
• the participant has received a confirmation email.

4.6 aera pilates reserves the right to change classes, class times, instructors or the class schedule, or to cancel a class, due to organisational circumstances, illness, maintenance or force majeure.

4.7 When aera pilates cancels a class, the participant's class credit is refunded, or a suitable alternative is offered.

5.1 All current rates are published on the website and in the official booking system of aera pilates.

5.2 All stated prices include VAT, unless indicated otherwise.

5.3 Payment is always made in advance via the payment methods offered by aera pilates.

5.4 Without successful payment, there is no right to participate in a class or other activity.

5.5 aera pilates reserves the right to change its rates. Rate changes do not affect classes already paid for or valid class cards.

5.6 Promotions, discount codes and offers are temporary and cannot be combined, unless explicitly stated otherwise.

6.1 aera pilates offers various class cards. The current options and rates are listed on the website and in the booking system.

6.2 Class cards are strictly personal and may not be shared, resold or transferred to third parties.

6.3 Each booking made is automatically deducted from the available class credit.

6.4 The validity period of a class card is stated at the time of purchase and in the booking system.

6.5 Unused classes automatically expire at the end of the validity period. No refund is given for this.

6.6 Extending a class card is only possible in exceptional situations, such as prolonged illness, pregnancy or another demonstrable special circumstance. This is done solely at the discretion of aera pilates and constitutes a goodwill arrangement from which no rights can be derived.

6.7 Class cards cannot be exchanged for money.

7.1 A single class only entitles the holder to participate in the booked class.

7.2 Single classes are personal and non-transferable.

7.3 The same cancellation terms apply to single classes as to bookings made with a class card.

7.4 If a participant does not cancel in time or does not show up, the class is forfeited without any right to a refund.

8.1 A booked class can be cancelled free of charge up to 12 hours before the start of the class.

8.2 Cancellations can only be made via the official booking system.

8.3 If cancelled within 12 hours of the start of the class, the booking is considered attended. The class will be charged for, or deducted from the class card.

8.4 If a participant fails to show up without timely cancellation (a no-show), the class credit is likewise forfeited.

8.5 aera pilates understands that exceptional circumstances can arise. In the event of a serious illness, hospitalisation or other demonstrable calamity, aera pilates may decide to deviate from the arrangement above. This is done solely as a matter of goodwill and creates no rights for future cases.

8.6 If a class is cancelled by aera pilates, the participant's class credit is automatically refunded, or a suitable alternative is offered.

8.7 If a class is full, a participant can join the waiting list.

8.8 Once a spot becomes available and the participant accepts it, or is automatically assigned to it, the same cancellation terms apply as for any other booking.

9.1 Reformer Pilates is a physical activity. Participation in classes is entirely at the participant's own risk and responsibility.

9.2 The participant declares to be, to the best of their knowledge, physically and mentally able to safely take part in the classes.

9.3 The participant is required to report, prior to participation, any relevant medical information that may affect safe participation, including but not limited to:

• pregnancy;
• recent surgery;
• cardiovascular conditions;
• back, neck, shoulder or knee complaints;
• herniated disc;
• balance disorders;
• chronic conditions;
• other physical limitations.

9.4 In case of doubt about participation, it is advised to consult a doctor, specialist or physiotherapist beforehand.

9.5 aera pilates reserves the right to refuse a participant's participation in a class, or to ask a participant to stop during a class, where this is necessary for the safety of the participant or others.

10.1 Pregnant participants are welcome, provided participation is medically responsible.

10.2 A pregnancy must be reported to the instructor before the start of the class.

10.3 Participation during pregnancy is entirely at the participant's own risk and responsibility, and preferably after consultation with a doctor or midwife.

10.4 aera pilates may refuse participation in a regular class where the instructor judges this not to be responsible.

11.1 Arrival We ask participants to arrive at least 10 minutes before the start of the class.

11.2 Arriving late The door closes at the start of the class. To safeguard the calm and safety of the class, entry is no longer possible once the class has started.

11.3 Clothing Wear comfortable sportswear that allows free movement.

11.4 Grip socks Grip socks are mandatory for every class. Participation may be refused without grip socks. Grip socks are available for purchase at the studio.

11.5 Shoes Outdoor shoes are only permitted in the entrance and changing area. Shoes are not permitted in the class studio.

11.6 Phones Mobile phones must be set to silent during class and stored in the lockers provided for this purpose, unless there is an emergency.

11.7 Food and drink Food is not permitted in the class studio. Water in a sealable bottle is permitted.

11.8 Personal belongings aera pilates provides lockers for the temporary storage of personal belongings. Use of these is entirely at your own risk.

11.9 Respect Every participant treats fellow participants, instructors and staff with respect. Aggression, intimidation, discrimination or other unwanted behaviour will not be tolerated.

11.10 Equipment Handle the reformers and other equipment with care. It is not permitted to change a reformer's settings without the instructor's permission.

11.11 Hygiene Every participant is expected to maintain good personal hygiene. Preferably do not wear strong perfume or oil-based body lotion before class.

11.12 Jewellery Wearing large pieces of jewellery during class is discouraged, to prevent damage to the reformers and injuries.

11.13 Alcohol and drugs Participation under the influence of alcohol, drugs or other substances that affect reaction ability is not permitted.

11.14 Breach of the house rules In the event of a breach of the house rules, aera pilates may refuse or end access to a class or the studio, without any right to a refund.

12.1 aera pilates provides its classes with the greatest possible care and attention to safety.

12.2 Participation in classes, workshops and other activities is entirely at your own risk.

12.3 aera pilates is not liable for injuries, physical complaints or other damage arising from participation in classes, unless there is intent or deliberate recklessness on the part of aera pilates.

12.4 aera pilates is not liable for damage arising because a participant:

• has not disclosed medical information;
• does not follow the instructor's instructions;
• uses equipment incorrectly;
• acts in breach of these terms and conditions or the house rules.

12.5 aera pilates is not liable for loss, theft or damage to personal belongings.

12.6 Damage to aera pilates' property caused by intentional or negligent conduct by a participant may be recovered from that participant.

12.7 Where, notwithstanding the foregoing, aera pilates is liable, this liability is limited to the amount paid out under its liability insurance or, if no payout is made, to a maximum of the amount the participant paid for the relevant service, insofar as permitted by law.

13.1 aera pilates processes personal data in accordance with the General Data Protection Regulation (GDPR).

13.2 Personal data is processed exclusively for:

• processing bookings and payments;
• performing the agreement;
• communication with participants;
• financial administration;
• complying with legal obligations.

13.3 Personal data is only shared with third parties where this is necessary for the performance of the agreement, or where aera pilates is legally required to do so.

13.4 The participant has the right to access, correct, delete and restrict personal data, in accordance with applicable privacy law.

13.5 The full details of how personal data is processed are set out in the aera pilates privacy policy, available via the website.

14.1 aera pilates may take photo and video material during classes, workshops or events for promotional purposes.

14.2 Participants are only shown recognisably in footage after prior consent has been given.

14.3 Consent can be withdrawn at any time. This does not have retroactive effect on material already lawfully published.

14.4 Participants are not permitted to make or publish image or sound recordings in which other participants, staff or instructors are recognisable, without the consent of aera pilates.

15.1 Force majeure means any circumstance beyond the control of aera pilates as a result of which a class or agreement cannot be performed, temporarily or permanently. This includes, among other things:

• illness of an instructor;
• fire;
• water damage;
• power or internet outages;
• malfunctions of the booking system;
• pandemics;
• government measures;
• extreme weather conditions;
• technical defects;
• other unforeseen circumstances.

15.2 In the event of force majeure, aera pilates has the right to reschedule or cancel classes, or to offer a suitable alternative.

15.3 aera pilates is not liable for damage resulting from force majeure, unless the law provides otherwise.

16.1 aera pilates strives for safe, professional and customer-focused service. Should a participant have a complaint, we ask that it be reported as soon as possible.

16.2 Complaints can be submitted in writing or by email and should preferably include: name; contact details; date; description of the complaint; desired resolution.

16.3 aera pilates confirms receipt of a complaint and aims to address it substantively within 14 days.

16.4 The parties will make an effort to resolve a complaint between themselves first, before any further legal steps are taken.

17.1 aera pilates reserves the right to change these terms and conditions.

17.2 The most recent version is always available via the website.

17.3 Changes apply only to future agreements or, where legally permitted, take effect for existing participants after prior notice.

18.1 All agreements and services of aera pilates are governed exclusively by Dutch law.

18.2 Disputes will preferably be resolved through mutual consultation first.

18.3 If the parties fail to reach a resolution, the dispute will be submitted to the competent Dutch court.